Strategic issue
Increase processing capacity without adding manual coordination, while retaining control of data and sensitive decisions.
Composite example · no client data
What leadership gets from the €5,000 audit.
This example combines typical situations. Names, figures and circumstances are fictional or composite: no metric is presented as an observed client result.
Multi-site B2B service company · illustrative situation
- A baseline and mapped process
- Costs, assumptions and safeguards
- A documented decision and next steps
Process studied
Request → qualification → collection → preparation → approval → delivery → invoicing.
Critical point
Information reconstruction and approval between preparation and delivery concentrate waiting time and delay invoicing.
Decision to make
Determine whether the answer is primarily process change, a business tool or a combined path.
Illustrative decision report
The numbers matter only if the assumptions hold.
Fictional B2B service operation: 800 cases per month, 30 minutes of preparation per case. This example shows how the audit tests a decision; it does not report client results.
- Starting workload
- 400 h / month
- Fictional target
- 15 min / case
- Capacity potentially released
- 200 h / month
- Internal hourly cost assumption
- 45 € / h
- Total investment assumption
- 25 000 € excl. VAT
- Monthly running cost assumption
- 1 800 € excl. VAT
The investment combines the published €5,000 audit with a fictional €20,000 implementation. Capacity released is not automatically cash saved: its value depends on how the team reuses it.
| Capacity reused | Monthly value | Net monthly value | Theoretical payback |
|---|---|---|---|
| 0 % | 0 € | -1,800 € | Not reached |
| 30 % | 2,700 € | 900 € | 27.8 months |
| 60 % | 5,400 € | 3,600 € | 6.9 months |
| 90 % | 8,100 € | 6,300 € | 4 months |
Before deciding
Observe cases, measure handoffs and waiting time, confirm data quality, access rights and the responsible sponsor. Validate the hourly cost and a realistic reuse scenario.
30 / 60 / 90 days
30: confirm the baseline and test a limited workflow. 60: compare real cases and adoption with the baseline. 90: decide whether to expand, adjust or stop using observed evidence.
Your team’s contribution
A decision sponsor, a process owner, representative cases and access to the relevant tools. The participation plan and data boundaries are agreed during scoping.
Illustrative baseline
- Preparation time per case
- Number of information handoffs
- Approval lead time
- Invoicing trigger method
Four possible decisions after the audit
- 1Tool path: build or integrate from €15,000 excl. tax
- 2Advisory path: transform operations from €20,000 excl. tax
- 3Combined path: priced according to scope
- 4Documented stop when value does not justify investment
Decision criterion
Expected economic gain, adoption conditions and system control must justify what comes next.
Metrics and targets are established during the audit. No composite figure is presented as client proof.